Review the policies below for details on securing a reservation in the discounted TMEA hotel block. Click the link below to go to the Housing Bureau website to make a reservation.

Action Required! To ensure you receive email acknowledgement of your housing reservation, add groupcampaigns@pkghlrss.com to your email address book.

CRITICAL EMAIL INFO: Use only lowercase letters in your email address when booking your hotel room. Using uppercase letters may result in an error message that will prevent completion of your reservation.

Make a Reservation 

Update or Cancel an Existing Reservation

Housing Policies

For best availability and immediate confirmation, make your reservations online. Requests received via fax or mail will take longer to process. All hotel requests are processed on an availability basis.

Faxed/Mailed Reservations

If you are unable to process your reservation online, click on the following link to download a housing form to mail/fax to the Housing Bureau: Printable Housing Form.

• Reservations may be faxed to the TMEA Housing Bureau at (210) 207-6702.
• Reservations may be mailed to the TMEA Housing Bureau, 203 S. St. Mary’s, Suite 200, San Antonio, TX 78205.

Acknowledgements

The TMEA Housing Bureau will send acknowledgement of your reservation. Please review all information for accuracy. Upon receipt of your hotel request form, acknowledgements will be sent as follows:

• Email acknowledgements will be sent within 6 hours of reservation being processed.
• Faxed and mailed acknowledgments will be sent within 3–5 days.

If you do not receive your acknowledgement in this time frame, please contact TMEA Housing Bureau by fax at (210) 207-6702 or by email at housing@visitsanantonio.com. You will not receive a confirmation from the hotel.

Room Rates/Taxes

To take advantage of the special TMEA rates, book your reservation by January 17, 2012. After that date, TMEA room blocks may be released and hotels may charge higher rates. All rates are per room and are subject to 16.75% occupancy tax (subject to change); of that amount, 6% (state tax) can be waived with a school check and tax exemption certificate that must be presented at check-in. Special requests cannot be guaranteed; however, hotels will do their best to honor all requests. Hotels will assign specific room types upon check-in, based on availability.

Guarantee

All reservations require a credit card valid through February 2012 or check deposit guarantee at the time of confirming reservations. Requests received without a valid guarantee will be returned and will not be processed. Credit cards may be billed for the guarantee anytime after January 17, 2012 at the discretion of your confirmed hotel.

Deposits

If you choose to mail a check deposit guarantee, it should be made payable to TMEA Housing Bureau and mailed along with your housing request form to the address provided. All check deposit guarantees must be in the amount of $200.

Cancellation Penalty

TMEA Housing Bureau must receive all cancellations on or prior to January 17, 2012 to avoid a penalty. Any cancellations received after January 17, 2012 will be assessed a $50 cancellation fee. This fee will be charged within seven days of cancellation.

After January 24, 2012, cancellations must be directed to your assigned hotel at least 72 hours prior to arrival or a one night's room and tax charge will be assessed by the hotel.

Please note that your confirmed hotel may assess an early departure fee for departure date changes at check in.

Changes

Continue to use the TMEA Housing Bureau for changes and cancellations through January 24, 2012. Beginning January 25, 2012, changes and cancellations must be directed to your confirmed hotel.